1st/2nd line support engineer - evolution to system engineer (FR/NL)

As a solution architect you are responsible for designing and overseeing the implementation of complex software solutions. You work with various stakeholders, including developers, Product owners, delivery leads, business users, and organizational leadership in order to identify the requirements and constraints of a project, for which you develop, document and align a comprehensive plan to achieve the desired outcome.

As a solution architect you are responsible for ensuring that the architecture of the solution is scalable, maintainable, extensible, secure, and meets the needs of the business. You also provide technical leadership and guidance to the development teams throughout the project lifecycle.

We are looking for a candidate with an independent, proactive-by-default and structured working attitude in which you are a trusted decision partner for both leadership and IT teams. As a solution architect you understand that making long-term solution choices will typically be a balancing act between conflicting interests: desirability, feasibility, short- & long-term cost, sustainability, maintainability, extendibility, functional & technical consistency. You don't just understand this tension, you lead it.

Which tasks can you expect?

• Design and implement complex software systems and solutions that meet business needs
• Work closely with other members of the IT- & business team to ensure that all systems are designed and implemented in a way that meets business requirements
• You will work in Lead to Cash programs, involving the following areas: SAP S/4, SAP CPQ, Salesforce, Kimble/Kantata, ..
• Ensure that all software systems are scalable, secure, reliable, and maintainable
• Develop technical specifications and design documents.
• Together with the other architects, you establish an architectural repository to consolidate all design information in one easily accessible location. You ensure that all relevant information from your assignments is stored in this central repository.
• Provide technical leadership & guidance to development teams, while also helping them to become more autonomous
• Manage & monitor your own workload, define the scope upfront & clearly, making clear agreements with your internal customers about what can (not) be expected exactly by when, and steering towards these agreements.

The Global IT department is looking for a passionate, inquisitive, detail oriented and customer focused Business Analyst to join our growing team.    
A key goal in Global IT is successful collaboration with IKO key business leads and stakeholders to deliver on prioritized corporate initiatives.    We strive to improve our processes regularly; utilizing new technologies, leading practices and experiences from our personnel.   
The IT Business Analyst role will focus on a global ERP Deployment project working directly with key business leads to collect business requirements, prepare functional specifications, prototype defined functionality and assist in the overall organizational change associated with a global deployment. The underlying ERP platform is JD Edwards.
You will work closely with the ERP project leadership team, Business Process Owners, Business Analysts from other functions, and IT Management to ensure the project progresses along agreed timelines and meets the key business requirements and success criteria.
Key Responsibilities:

• Design the global ERP solution including documenting business processes, business scenarios, detailed business requirements, prototyping solution, writing and coordination of test script execution, monitoring and training on system changes

• Participation in detailed Conference Room Pilots and User Acceptance Testing activities in line with the global deployment timeline

• Develop/update materials for training end/key users; i.e. appropriate system process documentation, procedures and / or work instructions

• Identify continuous improvement opportunities

Travel within North America and to European locations will be required

• think out a conceptual & functional analysis that brings the client’s requirements in line with the end user’s needs
• take part in the technical analysis and development phase
• integrate the various software components in the Client’s IT environment
• participate in technical projects (JAVA, SQL,…)
• be part of a the company team working in closed collaboration