IT Recruitment & Consulting Services.

• Direct supervision of several teams
• Management of IT operations
• Manage incidents & problems. 
• Autonomous decision-making to enhance platform stability
• Implementation of security measures following company policies
• Integration of new architectures
• Technology solutions planning

• Technical analyses based on requirement gathering
• Full-stack development of new applications based on Microsoft technologies, including cloud 
• Writing and executing test scenarios to ensure and deliver the highest quality

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process

• Conduct thorough customer process walkthroughs to comprehend business needs and align them with solution functionality.
• Lead SuccessFactors projects, managing resources and deliverables throughout the project lifecycle.
• Design and configure SuccessFactors systems according to HR best practices.
• Ensure successful implementation of SuccessFactors while maintaining product standards.
• Conduct workshops and training sessions for client key users.
• Collaborate closely with team members to ensure seamless integration between modules.
• Facilitate knowledge transfer to clients and application maintenance teams for ongoing support.
• Support pre-sales activities as needed.

As a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Your responsibilities
Your main responsibility as a Technical Account Manager is to take the lead on the technical implementation part of the deal to close the deal together with sales.
Besides that your responsibilities are the following:

• You provide presales technical expertise to the sales team and customers during the sales process and give technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities within existing customers. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. Develop an effective communication with the customers and partners.

• You create and maintain own network with technical partners and customers to be in control of changes and to be informed about changes in the market. Maintains up-to-date and comprehensive knowledge of the organization’s and competitors’ products and/or services and translate into requirements for the company products. Participate in conferences, shows, exhibitions when appropriate. Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.

• You collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Support during customer roadmap/project meetings with Marketing and Sales if required. Monitors R&D / customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Provides coaching and professional development to company’s members. Need to provide the feedback to product development regarding the customer feedback and market trends.

Are you ready to advance your IT career? We have an exciting opening for an IT First Line Support Engineer at our consulting firm, located in the heart of Brussels, near a convenient train station.

What Sets This Position Apart?

Diverse Responsibilities: In your first project, you'll have the opportunity to expand your skills by taking on some 2nd line support tasks, providing you with a well-rounded IT experience.

Career Growth: We're not just offering a job; we're invested in your future. As a part of our team, you'll receive comprehensive training and opportunities to earn valuable certifications, setting the stage for your progression into system engineering. You will be given the opportunity to pass certifications so as to skill yourself up to a system engineering role in the future.

Multilingual Opportunity: This role requires fluency in both Dutch and French, allowing you to sharpen your language skills and work with a diverse range of clients.