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The Global IT department is looking for a passionate, inquisitive, detail oriented and customer focused Business Analyst to join our growing team.    
A key goal in Global IT is successful collaboration with IKO key business leads and stakeholders to deliver on prioritized corporate initiatives.    We strive to improve our processes regularly; utilizing new technologies, leading practices and experiences from our personnel.   
The IT Business Analyst role will focus on a global ERP Deployment project working directly with key business leads to collect business requirements, prepare functional specifications, prototype defined functionality and assist in the overall organizational change associated with a global deployment. The underlying ERP platform is JD Edwards.
You will work closely with the ERP project leadership team, Business Process Owners, Business Analysts from other functions, and IT Management to ensure the project progresses along agreed timelines and meets the key business requirements and success criteria.
Key Responsibilities:

• Design the global ERP solution including documenting business processes, business scenarios, detailed business requirements, prototyping solution, writing and coordination of test script execution, monitoring and training on system changes

• Participation in detailed Conference Room Pilots and User Acceptance Testing activities in line with the global deployment timeline

• Develop/update materials for training end/key users; i.e. appropriate system process documentation, procedures and / or work instructions

• Identify continuous improvement opportunities

Travel within North America and to European locations will be required

You will be part of a creative and highly motivated team responsible for digital transformation initiatives and further helping the organization to be future-proof. The main objective is to increase our operational efficiency and provide additional value to our customers.

A next important project planned is the implementation of a new ERP system. This project will provide you with an excellent opportunity to gain in-depth knowledge of our business processes and workflows. This valuable experience will be instrumental in your development towards becoming a successful business analyst. Your responsibilities will be varied and are not limited to the overview below.

On a day-to-day basis, you will:

• Work closely with the project manager and solution owner throughout the ERP implementation process.
• Analyze in (close) collaboration with end-users and other stakeholders their business needs and translate those into ERP system requirements.
• Support business process modeling to align the ERP system with organizational workflows.
• Contribute to ERP blueprint and configuration workshops, document outcomes and manage follow-up of actions, change requests and decisions.
• Help organize & coordinate user acceptance testing with internal departments.
• Act as the ERP system administrator, managing user access and system configurations.
• Contribute to the creation of documentation and training materials for end-users.
• Help organize, facilitate & coordinate ERP hyper care period after go-live.
• Provide first-line support for any ERP-related issues or requests, ensuring timely resolution.
• Take ownership of the ERP system’s management post-implementation, ensuring its smooth operation and continuous improvement.
• Keep track of innovations which can be used to optimize our business processes.
• Act as project manager on ERP related services (integrations): (a) Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. (b) Prepare material for and deliver presentations to projects. (c) Coach/guide change management processes.
• Contribute to expanding our digital services towards customers (Customer Portal, Industry 4.0, Artificial Intelligence, …)

Als Senior .NET Developer ontwikkel je applicaties gebaseerd op .NET (framework, standard en core), MS SQL-server, Blazor en Bootstrap. Je belangrijkste taken en verantwoordelijkheden zijn:

• Het maken van technische analyses van de functionele opdrachten die je ontvangt.

• Het ontwikkelen van toepassingen en software voor zowel externe klanten als intern gebruik, inclusief nieuwe ontwikkelingen en modernisering van bestaande toepassingen.

• Het documenteren van de door jou ontwikkelde software.

• Het deelnemen aan het testen van je eigen code en die van collega's.

• Het bieden van derde-lijnsondersteuning aan klanten en productbeheerders met betrekking tot de door jou ontwikkelde software.

• Het ondersteunen van het verkoopteam bij het opstellen van functionele specificaties.

• Het onderhouden van de software waaraan je hebt bijgedragen.

• Als Functional Analyst (FA) ben je goed bekend met cross-systeem bedrijfsprocessen en ontwerp je integratielijnen voor de uitwisseling van data om deze processen te ondersteunen.
• Je definieert integratielogica op hoog niveau (routing, mapping, validatie, verrijking, orkestratie, enz.), specificeert welke eindpunten worden gebruikt (API/Operation, Service Bus, enz.) en voegt informatie toe over berichten (triggers, gebeurtenissen, documentatie, formaten, waarden).
• Je brengt teams samen die verantwoordelijk zijn voor verschillende systemen (ARD, YMS, TMS, WMS, Middleware, enz.) om functionele vereisten voor bedrijfsprocessen en implementatiedetails van datavoorzieningen af te stemmen.
• Je onderhoudt communicatie tussen teams, faciliteert samenwerking en denkt mee om de juiste oplossing te vinden.

• Vastleggen, valideren en beschrijven van de technische visie, governance en strategie met betrekking tot mobiele ontwikkeling, inclusief ondersteuning en assistentie aan de ontwikkelingsteams.

• Opstellen van richtlijnen en definiëren van implementatiekaders.

• Documenteren van de huidige (AS-IS) en gewenste (TO-BE) situaties, ontwerpen en formaliseren van workflows/templates, en vastleggen van functionele en niet-functionele vereisten.

• Optreden als Single Point of Contact (SPOC) voor het gebruik van mobiele technologieën en verantwoordelijk zijn voor het updaten en communiceren van de technische roadmap aan belanghebbenden.

Documentbeheer:

• Schrijven, beheren en actualiseren van cybersecuritybeleid, procedures, incidentrapporten en compliance-documentatie.
• Beheren van versiebeheer en archivering.
• Veilig en toegankelijk organiseren van documenten zoals beleidsstukken, handleidingen en rapporten.

Compliance en Beveiliging:

• Waken over naleving van regelgeving inzake informatiebeveiliging (zoals GDPR en NIS2).
• Implementeren en opvolgen van documentbeveiligingsprocedures.
• Beheren van toegangsrechten in het documentbeheersysteem.

Ondersteuning cybersecurityteam:

• Fungeren als aanspreekpunt voor documentbeheer.
• Collega’s ondersteunen bij het opstellen en actualiseren van beleidsdocumenten en risicobeheerplannen.
• Assisteren bij audits en verzamelen van documentatie voor compliance.

Incidentdocumentatie:

• Documenteren van cybersecurity-incidenten volgens interne richtlijnen.
• Bijhouden van logboeken voor incidenten en opvolgacties.

Training en bewustwording:

• Organiseren van opleidingen en sessies over documentbeheer en compliance.
• Uitwerken van richtlijnen voor het opstellen en beheren van cybersecurity-gerelateerde documenten.

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

 

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

 

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process

Reporting to the Global Master Data Manager, the primary responsibility of this role is to support the accuracy, setup, and maintenance of the company’s master data. You will ensure data quality and integrity across business applications, including the ERP system.
In this role, strong analytical skills are essential to understand and execute business data requirements.
The Data Management Analyst must understand the importance of data quality across the organization, including aspects such as information lifecycle management, data modeling, master data management, and gathering business requirements.
You will work with various ERP systems such as JDE, Mapics, Navision, and Business Central, as well as workflow and invoice automation tools like Bottomline, Datahaven, and Inspyrus.
Where needed, you will collaborate with various departments across both business and IT functions.

Detailed Job Responsibilities

Analysis (70%)

• Execute master data setup and configurations within ERP systems.
• Coordinate data requests and ensure compliance with data quality standards.
• Analyze business requests for accuracy and alignment with company policies.
• Monitor data quality, perform cleansing activities, and identify process improvement opportunities.
• Collaborate with business teams to provide data-driven insights and support the resolution of master data issues.

Data Continuity and Process Improvement (20%)

• Review and improve guidelines for master data requests.
• Provide support to IKO business departments regarding master data.
• Contribute to internal projects involving data analysis and process optimization.

Collaboration and Cross-Functional Support (10%)

• Apply data audit methods and procedures to ensure data integrity.
• Participate in internal projects that require data and business analysis.
• Collaborate with cross-functional teams to gather requirements and provide analytical input.

 

Reporting to the Global Master Data Manager, the primary responsibilities of this role are to support the companies master data accuracy, set up, and maintenance. Ensure data integrity across the business applications including the ERP system. 

In this role, the individual is required to have analytic skills to handle and execute the business data requirements. 

The Data Management Analyst must understand the value of data integrity to the whole organization including information lifecycle management, information modeling, master data management, and business requirements gathering. 

Work with our various ERP-systems like JDE, Mapics, Navision, and Business Central; as well as workflow and invoice automation tools like Bottomline/ Datahaven/ and Inspyrus. 

As needed, the Data Management Analyst should interact with the various business and information technology functions.

Job contents in detail: 

1. Analysis (70%):

   • Execute master data setup and configuration in ERP systems.
   • Coordinate data requests and ensure data quality meets standards.
   • Analyze business requests for compliance and accuracy.
   • Monitor data health, execute cleansing efforts, and identify process improvements.
   • Collaborate with business teams, provide data-driven recommendations, and support master data discrepancies resolution.

2. Data Continuity and Process Improvement (20%):

   • Review and improve Master Data request guidelines.
   • Provide master data support to IKO business departments.
   • Collaborate on internal projects requiring data analysis and process improvements.

3. Collaboration and Cross-Functional Support (10%):

   • Apply data audit methods and procedures to ensure data quality.
   • Participate in internal projects requiring data analysis and business analysis.
   • Collaborate with cross-functional teams to understand requirements and provide analytical inputs.