Technical Support Engineer – Slimme Applicaties & Klantgerichte Technologie

• Conduct thorough customer process walkthroughs to comprehend business needs and align them with solution functionality.
• Lead SuccessFactors projects, managing resources and deliverables throughout the project lifecycle.
• Design and configure SuccessFactors systems according to HR best practices.
• Ensure successful implementation of SuccessFactors while maintaining product standards.
• Conduct workshops and training sessions for client key users.
• Collaborate closely with team members to ensure seamless integration between modules.
• Facilitate knowledge transfer to clients and application maintenance teams for ongoing support.
• Support pre-sales activities as needed.

The Project Manager is responsible for leading and managing projects from initiation to completion, ensuring that projects are delivered on time, within budget, and according to the specified requirements. This role involves coordinating cross-functional teams, communicating with stakeholders, and overseeing project resources to achieve project objectives.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans, defining project scope, objectives, deliverables, and timelines. Create work breakdown structures (WBS) and allocate resources accordingly. Identify and manage project risks
• Team Leadership: Lead and motivate cross-functional project teams, providing guidance, direction, and support throughout the project lifecycle. Foster a collaborative team environment conducive to creativity and innovation
• Stakeholder Management: Communicate effectively with stakeholders to ensure alignment of project objectives with organizational goals. Manage stakeholder expectations and provide regular project updates
• Resource Management: Allocate resources efficiently, including personnel, budget, and materials. Monitor resource utilization and make adjustments as needed to optimize project performance
• Risk Management: Identify potential risks and develop risk mitigation strategies. Proactively address issues that may impact project scope, schedule, or budget. Implement contingency plans as necessary
• Quality Assurance: Ensure deliverables meet quality standards and adhere to project specifications. Conduct regular quality reviews and implement corrective actions as needed to maintain project quality
• Budget Management: Monitor project budgets and expenditures, tracking costs and variances throughout the project lifecycle. Ensure projects are delivered within budget constraints and justify any deviations
• Communication: Facilitate clear and timely communication among project team members, stakeholders, and other relevant parties. Prepare project status reports, presentations, and documentation as required
• Change Management: Manage changes to project scope, schedule, or resources, assessing the impact on project objectives and stakeholders. Implement change control processes to document and track changes effectively
• Closure and Evaluation: Lead project closure activities, including formal acceptance of deliverables, handover to operational teams, and post-project evaluation. Capture lessons learned and best practices for future projects

As a Technical Account Manager, you collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
Your responsibilities
Your main responsibility as a Technical Account Manager is to take the lead on the technical implementation part of the deal to close the deal together with sales.
Besides that your responsibilities are the following:

• You provide presales technical expertise to the sales team and customers during the sales process and give technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sales opportunities within existing customers. Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture. Develop an effective communication with the customers and partners.

• You create and maintain own network with technical partners and customers to be in control of changes and to be informed about changes in the market. Maintains up-to-date and comprehensive knowledge of the organization’s and competitors’ products and/or services and translate into requirements for the company products. Participate in conferences, shows, exhibitions when appropriate. Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.

• You collaborate with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Support during customer roadmap/project meetings with Marketing and Sales if required. Monitors R&D / customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Provides coaching and professional development to company’s members. Need to provide the feedback to product development regarding the customer feedback and market trends.