Service Engineer

As a solution architect you are responsible for designing and overseeing the implementation of complex software solutions. You work with various stakeholders, including developers, Product owners, delivery leads, business users, and organizational leadership in order to identify the requirements and constraints of a project, for which you develop, document and align a comprehensive plan to achieve the desired outcome.

As a solution architect you are responsible for ensuring that the architecture of the solution is scalable, maintainable, extensible, secure, and meets the needs of the business. You also provide technical leadership and guidance to the development teams throughout the project lifecycle.

We are looking for a candidate with an independent, proactive-by-default and structured working attitude in which you are a trusted decision partner for both leadership and IT teams. As a solution architect you understand that making long-term solution choices will typically be a balancing act between conflicting interests: desirability, feasibility, short- & long-term cost, sustainability, maintainability, extendibility, functional & technical consistency. You don't just understand this tension, you lead it.

Which tasks can you expect?

• Design and implement complex software systems and solutions that meet business needs
• Work closely with other members of the IT- & business team to ensure that all systems are designed and implemented in a way that meets business requirements
• You will work in Lead to Cash programs, involving the following areas: SAP S/4, SAP CPQ, Salesforce, Kimble/Kantata, ..
• Ensure that all software systems are scalable, secure, reliable, and maintainable
• Develop technical specifications and design documents.
• Together with the other architects, you establish an architectural repository to consolidate all design information in one easily accessible location. You ensure that all relevant information from your assignments is stored in this central repository.
• Provide technical leadership & guidance to development teams, while also helping them to become more autonomous
• Manage & monitor your own workload, define the scope upfront & clearly, making clear agreements with your internal customers about what can (not) be expected exactly by when, and steering towards these agreements.

The Project Manager is responsible for leading and managing projects from initiation to completion, ensuring that projects are delivered on time, within budget, and according to the specified requirements. This role involves coordinating cross-functional teams, communicating with stakeholders, and overseeing project resources to achieve project objectives.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans, defining project scope, objectives, deliverables, and timelines. Create work breakdown structures (WBS) and allocate resources accordingly. Identify and manage project risks
• Team Leadership: Lead and motivate cross-functional project teams, providing guidance, direction, and support throughout the project lifecycle. Foster a collaborative team environment conducive to creativity and innovation
• Stakeholder Management: Communicate effectively with stakeholders to ensure alignment of project objectives with organizational goals. Manage stakeholder expectations and provide regular project updates
• Resource Management: Allocate resources efficiently, including personnel, budget, and materials. Monitor resource utilization and make adjustments as needed to optimize project performance
• Risk Management: Identify potential risks and develop risk mitigation strategies. Proactively address issues that may impact project scope, schedule, or budget. Implement contingency plans as necessary
• Quality Assurance: Ensure deliverables meet quality standards and adhere to project specifications. Conduct regular quality reviews and implement corrective actions as needed to maintain project quality
• Budget Management: Monitor project budgets and expenditures, tracking costs and variances throughout the project lifecycle. Ensure projects are delivered within budget constraints and justify any deviations
• Communication: Facilitate clear and timely communication among project team members, stakeholders, and other relevant parties. Prepare project status reports, presentations, and documentation as required
• Change Management: Manage changes to project scope, schedule, or resources, assessing the impact on project objectives and stakeholders. Implement change control processes to document and track changes effectively
• Closure and Evaluation: Lead project closure activities, including formal acceptance of deliverables, handover to operational teams, and post-project evaluation. Capture lessons learned and best practices for future projects

• Develop predictive models to forecast campaign performance.
• Create recommendation engines
• Design qualitative and quantitative scoring frameworks for campaign evaluation.
• Build and maintain end-to-end ML pipelines, from training to deployment and monitoring.
• Collaborate closely with product and backend teams.
• Communicate insights and results effectively to non-technical stakeholders.