Medewerker Inbound Callcenter – Luik – Daguren

• Design, implement, and maintain the overall network architecture, aligned with current operations and future growth.

• Develop roadmaps for network infrastructure in line with business objectives.

• Lead or participate in network projects (planning, execution, and follow-up).

• Monitor and optimize network performance to ensure maximum availability and scalability.

• Configure, manage, and maintain switches, routers, firewalls, wireless networks, and SD-WAN.

• Perform upgrades, patches, and changes according to IT change management processes.

• Document configurations, network diagrams, and procedures.

• Collaborate with internal teams and external vendors to implement new solutions.

• Act as an escalation point for complex network issues and provide support to colleagues.

• Coach and share knowledge with other team members.

• Ensure compliance with internal security policies and relevant standards.

• Translate market trends and shifting customer expectations into concrete strategic roadmaps tailored to the company. These may include production capacity expansions, entry into new markets, mergers & acquisitions, and more.

• Work closely with cross-functional teams (e.g., Sales to capture customer needs, Business Developers to implement validated strategies, Finance/Technical teams to evaluate required investments).

• Promote clear and pragmatic strategic thinking that simplifies complexity and drives initiatives forward efficiently. You will present your recommendations to senior management and secure their endorsement.

• Conduct structured competitive monitoring: track market moves from competitors (new market entries, plant expansions, capacity increases, etc.) and derive actionable insights.

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process