Medewerker Customer service Engels, Frans, Nederlands - Vast weekend of dagshiften

Your responsibilities include:

• Define and implement the Experience & Solution Design strategy in line with business objectives.

• Translate this strategy into IT policies, standards, and best practices, ensuring their application and compliance.

• Lead, inspire, and develop a team of professionals through guidance, feedback, and mentorship.

• Drive strategic priorities to maximize impact and advance the roadmap.

• Set clear team and individual goals, and monitor performance to ensure productivity and quality.

• Foster a positive, inclusive, and collaborative work culture.

• Guarantee operational excellence through system reliability, security, and performance.

• Manage budgets and optimize resource allocation.

• Build strong partnerships with external technology providers to ensure efficient service delivery.

• Act as a change driver, supporting organizational evolution and cross-department collaboration.

• Encourage innovation, continuous improvement, and openness to emerging technologies.

• Identify and mitigate IT risks, including cybersecurity threats, while ensuring compliance with governance and data protection standards.

• Design, implement, and maintain the overall network architecture, aligned with current operations and future growth.

• Develop roadmaps for network infrastructure in line with business objectives.

• Lead or participate in network projects (planning, execution, and follow-up).

• Monitor and optimize network performance to ensure maximum availability and scalability.

• Configure, manage, and maintain switches, routers, firewalls, wireless networks, and SD-WAN.

• Perform upgrades, patches, and changes according to IT change management processes.

• Document configurations, network diagrams, and procedures.

• Collaborate with internal teams and external vendors to implement new solutions.

• Act as an escalation point for complex network issues and provide support to colleagues.

• Coach and share knowledge with other team members.

• Ensure compliance with internal security policies and relevant standards.

En tant que Lead BI, vous serez le/la garant(e) de la stratégie BI, de sa gouvernance et de sa mise en œuvre.
Vous piloterez les projets BI dans un environnement stimulant (SAP Datasphere, SAP BW, Cognos, Power BI) et accompagnerez les équipes métiers dans la valorisation de leurs données pour soutenir les décisions stratégiques.

Votre mission sera de :

• Définir la vision et la roadmap BI, alignées sur les enjeux métier et IT.

• Superviser les projets BI de A à Z : priorisation, planification, pilotage budgétaire, déploiement et amélioration continue.

• Manager une équipe interne et coordonner les partenaires externes.

• Promouvoir la culture data et accompagner l’adoption des outils BI dans toute l’organisation.

• Assurer la qualité, la performance et la sécurité des données tout en identifiant de nouvelles opportunités d’innovation.