IT Recruitment & Consulting Services.

Detailed Job Responsibilities

• Execute master data setup and configurations within ERP systems.
• Coordinate data requests and ensure compliance with data quality standards.
• Analyze business requests for accuracy and alignment with company policies.
• Monitor data quality, perform cleansing activities, and identify process improvement opportunities.
• Collaborate with business teams to provide data-driven insights and support the resolution of master data issues.

• Review and improve guidelines for master data requests.
• Provide support to IKO business departments regarding master data.
• Contribute to internal projects involving data analysis and process optimization.

• Apply data audit methods and procedures to ensure data integrity.
• Participate in internal projects that require data and business analysis.
• Collaborate with cross-functional teams to gather requirements and provide analytical input.

• Daily administration and support of our Salesforce implementation including but not limited to managing multiple user setup, profiles and roles, fields, record types, page layouts, workflow and validations;

• Participate and lead in business process review workshops and perform detailed analysis of business requirements

• Develop solutions to business requirements using Salesforce and Force.com platform capabilities

• Assist with development of training curriculum

• Migrate data from customer legacy systems, or Exchange using Salesforce data migration tools

• Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing;

• Keeping on top of new Salesforce features and functionality, specifically Lightning and providing recommendations for process improvements;

• Keep application users informed about system functionality and enhancements;

• Provide Salesforce users with technical support;

• Logging and tracking identified system problems through resolution;

• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users

• Working closely with  Salesforce partner ecosystem including technology providers, App Exchange partners and implementation partners

The following tasks will be part of your responsibilities:

• Analyze in tight collaboration with end-users (and other stakeholders) their business needs and translate these into software change requests
• Continuously follow up/investigate business processes in order to keep optimizing these
• Do business modelling and functional analysis
• Interact with development teams to ease their understanding of new requirements
• Test new software developments and train users
• Provide helpdesk support for new software developments
• Train users on new software
• Provide references for users by writing and maintaining user documentation
• Travel when needed to other sites and roll out new software implementations
• Act as project manager on new start ups:
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Prepare material for and deliver presentations to projects
  • Coach/guide change management processes
• Keep track of innovations which can be used to optimize our business processes

 Your responsibilities : 

• Support a multidisciplinary squad (developers, analysts, testers…) to deliver high-quality applications in a constantly evolving technological environment.

• Remove obstacles, manage dependencies, support the Product Owner, and ensure the consistency of deliverables.

• Coordinate releases, participate in Scrums of Scrums, and ensure smooth delivery processes.

• Create a healthy team dynamic: regular feedback, coaching, effective retrospectives.

• Participate in large-scale projects using modern technologies (API, Kafka, React, Cloud, AI…).

The Business Analyst is responsible for discussing and analyzing clients’ requirements and processes.

(S)he will act as the single point of contact between various business stakeholders and  will ensure client sponsor satisfaction by effective and timely communication including status reporting, continual risk assessment and escalation, and resolution of issues as they arise. (S)he will ensure high quality of deliverables within the approved scope, cost & timeline. In collaboration with  the  project manager, (s)he  may  coordinate team’s tasks and project evolution. When requested, the business analyst will also provide tailor-made coaching services to clients and ensure their efficient follow-up.

Key responsibilities

• Business Requirements elicitations, modelling & validation
• Reviewing functional specifications
• Executing, following & managing tests
• Reporting status to manager
• Following defects
• Following change requests
• Training end-users to new system/process

• Conduct thorough customer process walkthroughs to comprehend business needs and align them with solution functionality.
• Lead SuccessFactors projects, managing resources and deliverables throughout the project lifecycle.
• Design and configure SuccessFactors systems according to HR best practices.
• Ensure successful implementation of SuccessFactors while maintaining product standards.
• Conduct workshops and training sessions for client key users.
• Collaborate closely with team members to ensure seamless integration between modules.
• Facilitate knowledge transfer to clients and application maintenance teams for ongoing support.
• Support pre-sales activities as needed.