MANOEUVRE VOIRIE

Team leadership:

• Define objectives, roles, and priorities for the IT Operations team.
• Remove operational blockers and support decision-making.
• Conduct regular one-to-one meetings, performance reviews, and development planning.
• Foster a culture of accountability, learning, and high-quality problem solving.
• Balance operational workload with project commitments.

Operational management:

• Oversee reliable delivery of internal IT services across multiple offices.
• Implement and monitor KPIs, SLAs, and performance metrics.
• Develop and maintain the IT Operations roadmap.
• Strengthen or redesign ITIL processes including incident, change, and knowledge management.
• Maintain clear documentation and operational procedures.

Technical oversight:

• Define and evolve IT Operations services and architecture.
• Ensure systems remain secure, resilient, and up to date.
• Support continuity planning, including backup and disaster recovery.
• Remain informed on emerging technologies and propose improvements.
• Perform limited hands-on technical support when on-site presence in Brussels is required.

Stakeholder and vendor management:

• Align IT operations with business priorities through close stakeholder engagement.
• Communicate progress, risks, and timelines to leadership.
• Manage vendors, evaluate solutions, and negotiate agreements.
• Ensure adherence to internal security standards and external requirements.

Are you ready to advance your IT career? We have an exciting opening for an IT First Line Support Engineer at our consulting firm, located in the heart of Brussels, near a convenient train station.

What Sets This Position Apart?

Diverse Responsibilities: In your first project, you'll have the opportunity to expand your skills by taking on some 2nd line support tasks, providing you with a well-rounded IT experience.

Career Growth: We're not just offering a job; we're invested in your future. As a part of our team, you'll receive comprehensive training and opportunities to earn valuable certifications, setting the stage for your progression into system engineering. You will be given the opportunity to pass certifications so as to skill yourself up to a system engineering role in the future.

Multilingual Opportunity: This role requires fluency in both Dutch and French, allowing you to sharpen your language skills and work with a diverse range of clients.

• think out a conceptual & functional analysis that brings the client’s requirements in line with the end user’s needs
• take part in the technical analysis and development phase
• integrate the various software components in the Client’s IT environment
• participate in technical projects (JAVA, SQL,…)
• be part of a the company team working in closed collaboration